Important Fraud Alert – Consumer Financial Protection Bureau (CFPB) Scam

We have recently become aware of a scam involving individuals falsely claiming to represent the Consumer Financial Protection Bureau (CFPB). In these scams, consumers are contacted by phone, email, text message, or mail and are instructed to send money, provide personal information, or pay fees to resolve a supposed issue.

Please remember:

  • The CFPB does not request payments, fees, or money transfers from consumers.
  • Never provide account numbers, online banking credentials, debit card information, or Social Security numbers to unsolicited callers or messages.
  • Be cautious of urgent demands, threats, or requests to act immediately.
  • Do not click on links or open attachments from unknown sources.
  • Verify any communication by contacting the organization directly using information obtained from an official website or trusted source.

If you receive a suspicious message claiming to be from the CFPB:

  1. Do not respond or send money.
  2. Do not provide any personal or financial information.
  3. Report the incident to your financial institution and appropriate authorities.
  4. Notify management if you believe a customer may have been targeted.

 Please remain vigilant and report any suspected fraud attempts immediately.

 

     

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NOTICE to MasterCard® ATM and Debit Cardholders

New – Beginning October 17, 2014:
Zero liability will apply to all MasterCard transactions made in the store, over the telephone, or online, as well as PIN based transactions, including ATM transactions. Cardholders will not be held responsible for unauthorized transactions if:

  • Cardholder can demonstrate that they have exercised reasonable care in safeguarding their card from loss or theft; and
  • Upon becoming aware of a loss or theft, cardholder promptly reports the loss or theft to the card issuer.

If any of these conditions are not met, the cardholder’s liability will be consistent with the Regulation E liability limits, which means the cardholder could have up to $500 liability (previously $50) if the loss is not reported within two business days of discovery, or unlimited liability if the unauthorized transaction is not reported within 60 days after the statement, which includes the unauthorized transaction is mailed.
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