Important Fraud Alert – Consumer Financial Protection Bureau (CFPB) Scam

We have recently become aware of a scam involving individuals falsely claiming to represent the Consumer Financial Protection Bureau (CFPB). In these scams, consumers are contacted by phone, email, text message, or mail and are instructed to send money, provide personal information, or pay fees to resolve a supposed issue.

Please remember:

  • The CFPB does not request payments, fees, or money transfers from consumers.
  • Never provide account numbers, online banking credentials, debit card information, or Social Security numbers to unsolicited callers or messages.
  • Be cautious of urgent demands, threats, or requests to act immediately.
  • Do not click on links or open attachments from unknown sources.
  • Verify any communication by contacting the organization directly using information obtained from an official website or trusted source.

If you receive a suspicious message claiming to be from the CFPB:

  1. Do not respond or send money.
  2. Do not provide any personal or financial information.
  3. Report the incident to your financial institution and appropriate authorities.
  4. Notify management if you believe a customer may have been targeted.

 Please remain vigilant and report any suspected fraud attempts immediately.

 

     

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Identity Theft

Keep Tabs on Your Identity

Every day, you do things to protect what's most important to you. And you know what? You do them almost automatically. Routine things like looking both ways before you cross, brushing your teeth, and buckling your seat belt.

Another routine to get into is keeping tabs on your identity and personal information. Here are some easy ways you can do it:

  • Read your credit card and bank statements carefully and often.
  • Know your payment due dates.
  • If a bill doesn't show up when you expect it, look into it.
  • Read the statements from your health insurance plan.
  • Make sure the claims paid match the care you got.
  • Shred any documents with personal and financial information.
  • Review each of your three credit reports at least once a year. It's easy, and it's free. And before you know it, protecting your personal information can be as routine as locking your doors at night.

For more tips and tools on dealing with identity theft, visit the Federal Trade Commission's website for Identity Theft.

Bristol Morgan Bank Recommends:

Setting up balance alerts through online banking to get notified via email when your account hits a certain balance or when a large withdrawal is made.

Checking your account activity frequently- Download our mobile app for easy access.

Do not have checks or statements mailed- To avoid your confidential items being intercepted in the mail enroll in e-statements and have checks delivered to the bank.

Set up a unique passcode- Set up a passcode only you would know that Bristol Morgan Bank can use to identify you on the phone.
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